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Top questions answered

In this section, you can address common questions efficiently.


Experienced well and pump industry technicians at N.W.P. have a curated set of well pumps, pressure tanks, control boxes and other critical components of a well water system.  We offer this refined list in a convenient interface for D.I.Y. well pump repair and serve as a proud distribution center for our upstream manufacturers.

Our chief technician has assembled a series of common use case well pump system packages.  These can serve as a starting point for taking on your own well system project.  Additional components that vary based on distance or other factors can be purchased seperately.

You can reach our customer support team by emailing customer-service@nwp-usa.com, calling +1 208-770-0555, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.

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